Frequently Asked Questions
Everything you need to know about your NÜMPH shopping experience.
How long does shipping take and what are the costs?
We strive to process all orders within 24 hours. Delivery typically takes 2-4 business days within the EU and 5-7 business days for international orders. Shipping costs are calculated at checkout, but we offer free shipping on orders above 99€.
What is your return policy?
You can return your items within 30 days of receipt. Items must be unworn, unwashed, and have all original NÜMPH tags attached. Please use our online return portal to generate your shipping label.
How do I find the right size?
Each product page features a detailed size guide. Since NÜMPH designs often blend whimsical silhouettes with contemporary fits, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and localized options like Klarna and Ideal depending on your shipping destination.
How do I care for my NÜMPH garments?
To preserve the unique prints and fabrics of your pieces, we recommend following the care label instructions carefully. Most of our items prefer a gentle wash at 30 degrees Celsius and should be air-dried to maintain their shape and color vibrancy.
Can I track my order?
Yes, as soon as your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your NÜMPH styles all the way to your doorstep.